Frequently Asked Questions (FAQ)
Welcome to the McCarthy Heating Oil FAQ page! Here you'll find answers to common questions about our services.
Heating Oil Delivery
Q1: How do I schedule a heating oil delivery?
A: You can schedule a delivery by calling us at 860-443-2839 anytime during the hours of operation: Monday through Friday 8:00 a.m. - 4:30 p.m. or Saturday 8:00 a.m. - 12:00 noon.
Q2: What areas do you serve?
A: We serve residential and commercial customers in:
- New London
- Waterford
- Quaker Hill
- Old Lyme
- Lyme
- Niantic
- East Lyme
- Groton
- Noank
- Ledyard
- Gales Ferry
- Mystic
- Stonington
- North Stonington
- Pawcatuck
- Norwich
- Griswold
- Jewett City
- Taftville
- Lisbon
- Voluntown
- Sprague
- Baltic
- Bozrah
- Lebanon
- North Franklin
- Salem
- Colchester
- Preston
- Montville
- Oakdale
- Uncasville
Q3: Can I get emergency heating oil delivery?
A: Yes, we offer emergency delivery services to established customers. Contact us immediately if you're running low outside of normal delivery times.
Q4: How do I know when to order heating oil?
A: We recommend ordering when your tank is no lower than one-quarter full to avoid running out.
Heating Oil Tank Installation & Replacement
Q1: What types of heating oil tanks do you install?
A: We install a variety of tanks including above-ground steel tanks and double-wall tanks for added safety.
Q2: How long does a tank installation take?
A: Most installations are completed within one day, depending on the tank size and location.
Q3: Do you remove old tanks?
A: Yes, we offer safe removal and disposal of old or leaking tanks in compliance with environmental regulations as long as they are above ground. We do not remove underground tanks.
Q4: How do I know if my heating oil tank needs replacing?
A: Signs include rust, leaks, corrosion, or if your tank is over 20 years old.
Heating Oil System Maintenance & Repairs
Q1: How often should I have my heating oil system serviced:
A: We recommend annual maintenance to be done once a year to ensure efficiency and safety.
Q2: What does a maintenance service include?
A: Inspection, cleaning of the burner and combustion chamber, replacing filters and checking system controls.
Q3: What signs indicate my heating system needs repair?
A: Issues like uneven heating, strange noises, frequent cycling, or increased fuel consumption suggest repairs may be needed.
Q4: Can you repair all makes and models?
A: Yes, our technicians are trained to service various heating oil systems.
Automatic Delivery Service
Q1: How does automatic delivery work?
A: We monitor your heating oil usage and schedule deliveries automatically before you run low based on a degree day system. This system runs off the weather.
Q2: Is there an additional cost for automatic delivery?
A: No, automatic delivery is a free service designed for your convenience and peace of mind.
Q3: Can I opt out of automatic delivery anytime?
A: Yes, you can switch to will call ordering at anytime by contacting our office at 860-443-2839.
Pricing & Payment
Q1: How is the price of heating oil determined?
A: Heating oil prices fluctuate based on market conditions, supply, and demand.
Q2: Do you offer price protection plans?
A: Yes, ask us about a 12 Month Budget Plan or a Non-Fixed Preferred Budget Plan.
Q3: What payment methods do you accept?
A: We accept cash, checks, credit/debit cards, and online payments through your bank.
If you have any other questions or need assistance, please contact us at 860-443-2839 or email us at mccarthyheatingoil@gmail.com.
